Frequently Asked Questions
Is Hughes Managed Cybersecurity available for only Visa card holders?
This special 25% discount offer is available only to Visa card holders. To learn more about other managed services offered by Hughes, visit us at hughes.com.
How is Hughes Managed Cybersecurity deployed?
Getting up and running is easy. Choose between doing it yourself or having Hughes professionally install the service for you.
How do I deploy the solution myself?
- Connect the provided Fortinet Firewall's WAN connection to your existing broadband service (be it cable, fiber, or DSL modem/router).
- Then connect your wired devices like PCs, laptops, and servers to the four Ethernet LAN ports or use the wireless Enterprise Wi-Fi or Guest Wi-Fi connections.
- To ensure you’re protected from internet outages, unplug the WAN connection, wait up to 30 seconds and then see if your network devices can still connect to the internet via the integrated 4G failover connection.
- Once you’ve tested your 4G backup works, reconnect the WAN connection to your existing broadband modem/router.
What kinds of Wi-Fi services does Hughes offer?
Enterprise Wi-Fi: Designed for connecting business devices like back-office PCs, servers, and printers to the internet wirelessly.
Guest Wi-Fi: Provided for your guests to enjoy internet access in areas like the lobby, waiting room, or coffee shop.
IoT Wi-Fi: Set up specifically for IoT devices such as smart thermostats, lighting systems, and surveillance cameras.
How does Hughes manage Enterprise, Guest, and IoT Wi-Fi?
Each Wi-Fi network has a default content filtering profile for enhanced safety:
- Safe Browsing (default for Enterprise Wi-Fi): Blocks sites identified as security threats.
- Safe Content (default for Guest & IoT Wi-Fi): Also blocks adult content and sites that could potentially lead to legal issues.
The Guest Wi-Fi connection employs a default Hughes Captive Portal that requires acceptance of the default Terms & Condition, no login is required. If your primary internet fails and switches to the Hughes supplied LTE backup, Guest Wi-Fi will be paused until the main connection resumes.
For maximum security, connect your wireless devices to Hughes Wi-Fi network instead of your internet provider's. This ensures they are protected by Hughes.
How does Hughes Managed Cybersecurity protect against cyberattacks?
Hughes offers state-of-the-art, Next-Gen Firewalls through our security partner Fortinet. These firewalls are monitored and managed by Hughes and have capabilities such as:
- Intrusion Detection and Prevention: Quickly identifies and blocks potential security threats before they can cause damage to your network and devices.
- Anti-virus Protection: Prevents malicious software from infecting your network and devices.
- Advanced Threat Protection: Protects against sophisticated and targeted cyberattacks, including zero-day threats.
- Automatic Updates: Ensures that your network and devices are always protected against the latest threats, without you having to worry about compatibility or patches.
- Ease of Use: Provides small businesses with expert cybersecurity protection without requiring technical expertise. Just call Hughes if there is an issue.
Do I need to download any software on my devices to use Hughes Managed Cybersecurity?
No. Hughes will handle updates on our end and manage the service for you.
What does the content filtering for this service include?
Hughes Managed Cybersecurity ensures safe online browsing by preventing access to harmful websites. Our system stays updated with a continually refreshed list of such risky sites. Here's a brief overview of our default content filtering profiles:
- Safe Browsing: This profile blocks access to sites identified as security threats.
- Safe Content (Adult & Potential Liability): This profile additionally blocks access to adult content and sites that could potentially cause legal issues.
- Safe Saver (Entertainment): This profile extends blocking to entertainment video streaming sites to reduce bandwidth usage.
Where is the service available?
Our Hughes offering to Visa business cardholders is currently available only in the contiguous United States (CONUS). We're working to expand our service, so stay tuned for future updates!
Can I get service for more than one location?
Yes, and you can pay for all your sites using your Visa card.
How much 4G LTE cellular backup data is included with the service?
5GB of monthly 4G backup data. The automatic failover and failback from primary to backup happens within less than 60 seconds and requires no user intervention. Please note that an overage charge of $4.99/GB applies once you exceed the 5GB limit.
What will my service charge look like on my Visa credit card statement?
Your service charge from Hughes will appear on your credit card statement as HNS'HUGHESNET.COM 866-347-3292. However, if you need help with your account, you can reach Hughes customer care line at 844-504-7243.
What happens at the end of the 24-month term?
At the end of the 24-month term, the service will automatically renew on a month-to-month basis. A 30-day cancellation notice is required. If you'd like to cancel the service, you may call 844-504-7243.
What happens if I have an issue or a question?
Need assistance? Simply call 844-504-7243, where our agents are ready to help you with any questions. From equipment and network issues to billing and installation concerns, we've got you covered.